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AIG On the Go Driving App FAQs

AIG On the Go will score your driving performance based on these factors:

  • Acceleration events
  • Exceeding the speed limit
  • Breaking events
  • Cornering speed
  • Average speed
  • Distance travelled

To report an issue with any of your trips, click on "MY TRIPS" in the app and select the specific trip in question. Next, click on "MAP" and tap anywhere within the mapped completed trip to provide your feedback in the pop-up box.

A score is the overall rating of your driving performance based on various factors (see details above).

It ranges from 40 to 100. Your score can be found on the main screen of the app when you open AIG On the Go.

While each trip is assigned its own score, the overall score is recalculated and updated after each trip.

You will be contacted via email and/or notified through the Rewards section of AIG On the Go.

At the login screen, please click on 'Forgot Password'. A temporary password/code will be sent to your email, with instructions on how to set a new password.

Only one vehicle can be registered to each AIG On the Go account created. The account holder must be the registered owner of the vehicle.

Yes. At the login screen, please click on “Connect with Facebook” to create an AIG On the Go account using your Facebook details. If you did not do so at the point of creating your account, you can still connect your AIG On the Go account to your Facebook account via your profile page after login.

You can also share your AIG On the Go activities on Facebook.

No, your score will not affect your existing or renewal premium. Similarly, if you are a new AIG customer, your low score on AIG On the Go will not result in a higher premium being charged. AIG On the Go is part of AIG’s mission to improve road safety in the community by raising greater awareness of the benefits of safe driving.

AIG On the Go only recognises users based on the email address provided. If you change your email address, you will need to re-register as a new user on AIG On the Go. Your scores in the old account will not be transferred to your new account.

The discount earned will be valid until you utilise it. Do note that the discount amount will fluctuate real time based on the driver’s driving behaviour as recorded in the app.

Yes, you can. You can earn the insurance premium discount again when you use the AIG On the Go app, and apply it when you renew your vehicle insurance policy with us.

Your phone’s GPS signal is used in measuring your driving performance. Hence, if the GPS signal on your phone is weak, this will affect the accuracy of the data.  There can be multiple causes for the weak GPS signal, such as poor reception in high buildings, tunnels, line-of-sight obstructions, etc.

If you show yourself to be a safe driver and your total driving score is at least 90 points, AIG will offer you up to 15% off your next AIG vehicle insurance premium renewal:

  • Discounts can be accumulated over a maximum period of 12 months. For example, if you unlock the base discount in January 2018, you will be able to accumulate the discounts till December 2018.
  • Record a minimum of 500 kilometres to unlock the base discount of 5%.
  • Subsequently, each time you record the kilometres stated in the table, your discount will increase by an additional 2%.

Note: You must maintain a driving score of at least 90 points for each recorded trip.

  • If your current discount is between 1% and 5%, under the new discount structure, you will have unlocked the base discount of 5%.

  • If your current discount is above 5%, this is what you will have unlocked under the new discount structure:         

Current discount

Discount under the new structure

Details

0%

0%

-

1 – 5%

5%

You will have unlocked the base discount (5%).

6 - 7%

7%

You will have unlocked the base discount (5%) and the subsequent discount (2%) which brings your total discount to 7%.

8 – 9%

9%

You will have unlocked the base discount (5%) and the subsequent discounts (4%) which brings your total discount to 9%.

10 – 11%

11%

You will have unlocked the base discount (5%) and the subsequent discounts (6%) which brings your total discount to 11%.

12 – 13%

13%

You will have unlocked the base discount (5%) and the subsequent discounts (8%) which brings your total discount to 13%.

14 – 15%

15%

You will have unlocked the base discount (5%) and the subsequent discounts (8%) which brings your total discount to 15%, which is the maximum discount.

Your current discount is displayed on the discount screen of the AIG On the Go app. More detailed information is shown in the boxes representing individual months and the base discount. There you can see if the base discount has been unlocked and by how much the total discount has increased over the months.

No, once you unlock a discount, it is yours to keep even if your safety driving score goes under 90 points.

When you have successfully unlocked your discounts, you can claim your discount by clicking on “Call For Your Discount” or call us at 6419 3000.

Once you have unlocked the maximum 15% discount, you are able to unlock a mystery reward gift. For example, we have S$12 off Honestbee vouchers, S$10 Han’s Cafe vouchers and many more vouchers up for grabs!

The driving focus feature evaluates the amount of attention you, as a driver, pay to your main task of driving versus the various distractions in your immediate surroundings.
One of the biggest distractions is your mobile phone. For your safety and the safety of your passengers and other road users, you should refrain from having any interactions with your mobile phone whilst driving.

AIG On the Go takes into account the number of calls you made or answered whilst driving. All these events are distractions and will decrease your driving focus score as they draw your attention away from your main task of driving.

A small amount of mobile phone handling in these situations will not have an impact on your driving focus score. However, over time, if AIG On the Go recognizes that these are not isolated events but rather a habit you have developed, it will have some impact on your driving focus score. Handling your mobile phone while actively driving at a certain speed would have a bigger impact on your driving focus score.

For every trip you record, AIG On the Go will rank your driving focus as Low, Good or Excellent. If your driving focus score is Good or Excellent, 2 or 3 bonus points will be added to your overall driving score respectively. If your driving focus score is Low, you will not receive any bonus points but there will be no penalty either.
We understand that in some situations, mobile phone use cannot be avoided. Hence, the scoring for driving focus is designed to reward drivers who consciously make the effort to refrain from using their mobile phones whilst driving.

 

AIG On the Go will detect movements that usually occur when a person is using a mobile phone, by picking up the changes in the orientation of the mobile phone. For instance, it will detect movements such as picking up the mobile phone and raising it to your ear, or passing the mobile phone from your right hand to your left hand (or vice versa). These movements will be classified as phone handling events.

The computation of the driving focus score takes into account multiple parameters that are connected to incoming calls, outgoing calls and phone handling events. Based on these parameters, the final score and visual representation (Low, Good or Excellent) is shown.

 

Low: score 0 – 70

Good: score 71 – 90

Excellent: score 91 – 100

 

These parameters also take into account various information points such as the type of road and whether the car is moving or idle. This means that your driving focus score will be different for a trip where you received an incoming call whilst driving compared to one for a trip where the incoming call was received when the car was idle at a traffic light.

 

*image for illustration purposes only