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Customer Service Week 2019

AIG Singapore's inaugural Customer Service week celebration!

Each year, the first full week of October is dedicated to celebrating the importance of customer service and of the people who serve and support customers every day, in every situation.

Customer Service Week, celebrated internationally, was established to raise the awareness of customer service and the essential role it plays in customer centricity, resulting in sustainable business growth. 

Keep scrolling to find out how you can salute the important work our customer service colleagues do. 

The 5 core customer service values, demonstrated by our people.

Empathy

Desire to Improve

Patience

Passion

Dedication

Meet Joni from our Contact Centre

The ability to understand and share the feelings of another is not a gift that everyone has. Joni's ability to empathise with each and every customer, to constantly put herself in their shoes, and to always keep her cool while providing professional advice illustrates one of the many complexities on the job. Her professionalism, combined with her sense of empathy, are one of things we value in our Customer Service teams. 

Meet Peter from our Contact Centre

Dedication is best demonstrated through Peter's meticulosity in dealing with every customer's case, in looking out for opportunities to refine ways of working, even at the expense of his personal time. Peter's commitment to make customer service the heart of everything we do, are one of things we value in our Customer Service teams.

Meet June & Perrene from our Front Counter

Beyond serving our walk in customers, June and Perrene constantly go the extra mile to improve a future customer's experience. Coupled together, their positivity, willingness and desire to improve existing BAU processes across teams and functions reminds us that sometimes all it takes is the first step to bring bigger change. To keep our customers at the heart of what we do and to think ahead of our customers' needs, are one of things we value in our Customer Service teams.

Meet Sharizah from our Claims Care Unit

One of the key things that keeps a customer service staff going, is his or her passion to deliver excellence. Shasha's exemplifies this in the way she connects with people and resolves each claim. Her ability to adjust to the ever changing complexity of each claim, topped with her passion to help others, are one of things we value in our Customer Service teams.

Meet Joyce from our Agency Business Development Team

From supporting all referral cases, negotiating with both the business and agents with utmost professionalism, and being responsive even out of office hours showcases Joyce's commitment and patience in serving our agents. The way she goes beyond her call of duty to help others achieve their goals, coupled with her patience in dealing with all matters to make her clients happy are one of the things we value in our Customer Service teams. 

Thank you, Team.

Thank you for being part of Customer Service Week 2019! 

Winners of AIG Singapore's inaugural customer service week!

  1. Nooriani Ali from the front counter
  2. Josieree Valdez from the front counter
  3. Siti Amporn from Concierge
  4. Sharizah Rumli from Claims Care Unit
  5. Tammy Chong from Contact Centre
  6. Aileen Garcia Lopez from Contact Centre

Each of them will receive a backpack of six AIG memorabilia items and $100 Takashimaya vouchers.

 

Prizes Winners
S$70 Taka Vouchers alexander.cajes@aig.com
S$70 Taka Vouchers chor-choo.quek@aig.com
Morries multi cooker + S$20 Taka Vouchers june.rosalie@aig.com
Wine + S$20 Taka Vouchers aileen-garcia.lopez@aig.com
Wine + S$20 Taka Vouchers shirley.tan@aig.com
Wine + S$20 Taka Vouchers Caris-AL.Tan@aig.com
Wine + S$20 Taka Vouchers saadiah.sudar@AIG.com
AIG Wireless Selfie Stick + GV Movie Voucher (a pair) Josieree.valdez@aig.com
AIG Wireless Selfie Stick + S$10 Capitaland Vouchers fuiwoon.yong1@aig.com
AIG Wireless Selfie Stick + S$10 Capitaland Vouchers sylvia-fk.mak@aig.com
AIG Wireless Selfie Stick + S$10 Capitaland Vouchers Debbie-C.Peque@aig.com
AIG Travel Adaptor + S$10 Capitaland Vouchers norhayati.abd-rahim@aig.com
AIG Travel Adaptor + S$10 Capitaland Vouchers diana-sl.ng@aig.com
AIG Travel Adaptor + S$10 Capitaland Vouchers chun-ling.liu@aig.com
AIG Travel Adaptor + S$10 Capitaland Vouchers yeenie.lai@aig.com
AIG Smart Charger + S$10 Capitaland Vouchers magdeline.voon@aig.com
AIG Smart Charger + S$10 Capitaland Vouchers varsha.paramchand@aig.com
AIG Smart Charger + S$10 Capitaland Vouchers Jayalachme.Manibalan@aig.com
AIG Smart Charger + S$10 Taka Vouchers manik.bucha@aig.com
AIG Power Banks + S$10 Taka Vouchers marienelle-a.ramos@aig.com
AIG Power Banks + S$10 Taka Vouchers marvin.lagaya@aig.com
AIG Power Banks + S$10 Taka Vouchers Maricris.Prima@aig.com
AIG Power Banks + S$10 Taka Vouchers claris-ky.tay@aig.com
AIG Backpack + S$10 Taka Vouchers egyptlyrma.edralin@aig.com
AIG Backpack + S$10 Taka Vouchers ivan-wk.tam@aig.com
AIG Backpack + S$10 Taka Vouchers villashini.sivabalan@aig.com
AIG Backpack + S$10 Taka Vouchers belveen.singh@aig.com
AIG Wireless Charger + S$10 Taka Vouchers Sitisabina.Bintemdkhalid@aig.com
AIG On the Go Tumblers + S$10 Taka Vouchers Jesenburge.Gica@aig.com
AIG On the Go Tumblers + S$10 Taka Vouchers zacarias-cyril.encinas@aig.com
AIG On the Go Tumblers + S$10 Taka Vouchers Terence-wt.chua@aig.com
AIG On the Go Tumblers + S$10 Taka Vouchers sharizah.rumli@aig.com
AIG On the Go Tumblers + S$10 Taka Vouchers Maria-NB.Dongel@aig.com
AIG On the Go Tumblers + S$10 Taka Vouchers joseph-yh.tan@aig.com
AIG On the Go Tumblers + S$10 Taka Vouchers jamaluddeen.jahabar@aig.com
AIG On the Go Tumblers + S$10 Taka Vouchers yunesh.seretharan@aig.com
AIG On the Go Tumblers + S$10 Taka Vouchers rooban.esai@aig.com
AIG On the Go Tumblers + S$10 Taka Vouchers juan-carlos.gomez@aig.com
AIG On the Go Tumblers + S$10 Taka Vouchers Margaret.Rosales@aig.com
AIG On the Go Tumblers + S$10 Taka Vouchers gerbievan.idos@aig.com
AIG On the Go Tumblers + S$10 Taka Vouchers bee-lee.lim@aig.com
AIG On the Go Tumblers + S$10 Taka Vouchers Danesh.sundrasagran@aig.com
AIG On the Go Tumblers + S$10 Taka Vouchers Hanee.shariff@aig.com
AIG On the Go Tumblers + S$10 Taka Vouchers charis-b.palacio@aig.com
AIG On the Go Tumblers + S$10 Taka Vouchers Kenneth.Sanpedro@aig.com
AIG On the Go Tumblers + S$10 Taka Vouchers june-pk.lee@aig.com
AIG On the Go Tumblers + S$10 Taka Vouchers darshana.phatarpekar@aig.com
AIG On the Go Tumblers + S$10 Taka Vouchers ferlyn-kf.chan@aig.com
AIG On the Go Tumblers + S$10 Taka Vouchers gaius-zw.goh@aig.com
AIG On the Go Tumblers + S$10 Taka Vouchers ivy.tan@aig.com
AIG On the Go Tumblers + S$10 Taka Vouchers Davebert.Nulod@aig.com 
AIG On the Go Tumblers + S$10 Taka Vouchers roszanah.abd-latiff@aig.com
AIG On the Go Tumblers + S$10 Taka Vouchers guanhaojeremy.teo@aig.com
AIG On the Go Tumblers + S$10 Taka Vouchers hsiao-li.tan@aig.com
AIG On the Go Tumblers + S$10 Taka Vouchers zelene-zy.lin@aig.com
AIG On the Go Tumblers + S$10 Taka Vouchers gretchin.patalinjug@aig.com
AIG On the Go Tumblers + S$10 Taka Vouchers sunita.riar@aig.com
AIG On the Go Tumblers + S$10 Taka Vouchers Joey-KW.Cheong@aig.com
AIG On the Go Tumblers + S$10 Starbucks Gift Card mohd-fazly.rosli@aig.com
AIG On the Go Tumblers + S$10 Starbucks Gift Card vincent-ly.kim@aig.com
AIG On the Go Tumblers + S$10 Starbucks Gift Card windson-ks.yeo@aig.com
AIG On the Go Tumblers + S$10 Starbucks Gift Card swee-boon.chia@aig.com
AIG On the Go Tumblers + S$10 Starbucks Gift Card Liza-LH.Tan@AIG.com
AIG On the Go Tumblers + S$10 Starbucks Gift Card Jonnel-B.Manalili@Aig.Com
AIG On the Go Tumblers + S$10 Starbucks Gift Card set.dubouzet@aig.com
AIG On the Go Tumblers + S$10 Starbucks Gift Card zohyra.mangagao@aig.com
AIG On the Go Tumblers + S$10 Starbucks Gift Card maureen-lh.ng@aig.com
AIG On the Go Tumblers + S$10 Starbucks Gift Card wai-wai.maw@aig.com
AIG On the Go Tumblers + S$10 Starbucks Gift Card sharanjit.kaur@aig.com
AIG On the Go Tumblers + S$10 Starbucks Gift Card ramesh.narayanan@aig.com
AIG On the Go Tumblers + S$10 Starbucks Gift Card mohamedzubair.basheerahmad@aig.com
AIG Water bottle + S$10 Starbucks Gift Card Mohdshafhuan.Yusran@aig.com
AIG Water bottle + S$10 Starbucks Gift Card Om.Bhatia@aig.com

 

Special thanks to our sponsors - Agency, Corporate Communications and Consumer teams.