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AIG CyberPal — Service Specific Terms

Last Updated: 16 September 2019


1.     Acceptance of the Terms of Use

AIG CyberPal Chatbot (“Chatbot”) is provided by AIG Asia Pacific Insurance Pte. Ltd. (“AIG SG” or “we” or “us”).  These Service Specific Terms, together with the Cyberpal Terms of Use available at and any documents they expressly incorporate by reference (collectively, these "Chatbot Terms "), govern your access to and use of the Chatbot through AIG SG’s mobile app, AIG CyberPal (the " App").

Please read these Chatbot Terms carefully before you start to use our Chatbot. If you do not agree to these Chatbot Terms, you must not access or use the Chatbot.

All information we collect through your use of the Chatbot via our App is subject to our User Privacy Statement available via the App or on our website at  By using the Chatbot, you consent to all actions taken by us with respect to your information as set out in the User Privacy Statement.

2.     Information provided by the Chatbot

The Chatbot is an automated service, and therefore all information provided through the Chatbot is for reference only. The information from the Chatbot is not and is not intended to advise on an appropriate course of action, and does not constitute legal or financial advice or other advice of any sort.

AIG SG is an insurance company authorised to carry on general insurance business in and from Singapore and is regulated by the Monetary Authority of Singapore. The information referenced on this Chatbot is provided by our partner which powers the technology behind the App.

3.     Use of the Chatbot

You agree that:

a)     you are solely responsible for maintaining the confidentiality of your own information and that you will not disclose any personal data in any conversation;

b)     you will not contravene or infringe the rights of any other person;

c)     you will not impersonate or attempt to impersonate another person or entity;

d)     you will not use the Chatbot in any way that is unlawful or breaches any applicable laws, or promotes illegal activities;

e)     you will not post any messages that bully, harass, intimidate or defame any person or entity; and

f)      you will not use any device, software or routine that interferes with the proper working of the Chatbot;.

We reserve the right to withdraw or amend the Chatbot, and any material we provide on the Chatbot, the Website and the App, in our sole discretion without notice. We will not be liable if for any reason the Chatbot is unavailable at any time or for any period.

4.     Intellectual Property Rights

For the purposes of the Chatbot Terms, the Chatbot and its entire contents, features and functionality (including but not limited to all information, software, text, displays, images, and the design thereof), are owned by AIG SG and the group companies of American International Group, Inc. No part of the materials may be modified, reproduced, transmitted and distributed in any format for commercial or public use without prior written consent from AIG SG.

These Chatbot Terms permit you to use the Chatbot for your personal, non-commercial use only. You must not reproduce, distribute, modify, create derivative works of, publicly display, republish, download, store or transmit any of the material on our Chatbot and/or App, except you may print or download one copy of your Chatbot conversation for your own personal, non-commercial use and not for further reproduction, publication or distribution.

5.     Conversation Content

The Chatbot will not ask you any questions relating to your personal details and you are not required to disclose any personal information to obtain an answer from our Chatbot.  Please do NOT disclose in any conversation any personal information which may enable your identity to be directly or indirectly ascertained.  

Thank you for using AIG CyberPal Chatbot.