When you buy insurance from AIG, you can have confidence that we stand ready to help you recover quickly when the unexpected happens. The claims operation that underpins every AIG policy is one of our greatest strengths, with a strong local claims team backed by our global network of expertise to support you when you face a loss.
Work Injury Compensation-related claims can be submitted online. Visit this page to submit a WICA claim today.
For other claims, scroll down to the Claims Procedures section below for more information.
Our claims team has first-hand knowledge of risks, business practices, legal and regulatory issues. The team is supported by dedicated Claims Product Managers, ensuring that you are satisfied with the progress of your claim every step of the way.
We get your claim to the right expert fast. Each claim is handled by an examiner with the most appropriate type of expertise, based on the product line and the complexity of the loss. Administrative tasks are handled by separate teams, giving more time for our examiners to work with you on a stronger, more proactive partnership to settle larger and more complex claims, and provide a faster service on more straightforward claims.
For companies doing business overseas, our global network gives us the edge in resolving your claim should a loss occur in a foreign market. We can work across borders with teams in multiple countries, working with local languages, laws and regulations alongside those back home in Singapore.
Our global claims team comprises over 10,000 claims professionals. We handle millions of claims every year, each one adding to the wealth of knowledge and experience that helps us resolve your claim quickly and efficiently.
The new framework we implemented in 2015 further strengthened our claims service:
These changes, along with enhanced claims handling processes and technology, offer you more peace of mind when you need it most.
When you make a claim, it’s our opportunity to keep our promise to you. You can speak to your insurance agent/broker, download a claim form found above, or contact us directly regarding your claim.
Our expert team will handle your claim efficiently and professionally, helping you to recover from your loss as quickly as possible.
When settling a claim, speed and accuracy is important. We tailor our approach to each claim, looking for the best way to move the claim toward a fair resolution in the least possible time, while being sensitive to your needs.
Smaller, less complicated claims are handled through our routine or "fast-track" procedure, which allows for fast and efficient settlement. For this type of claim, all we need is brief pre-defined information to enable us to quickly assess the claim.
For larger losses, when you make a claim with AIG, you have the advantage of dealing directly with the decision-maker, and you can rely on our team having specific knowledge and experience of local laws and practice.
Should you suffer a loss, written notice of claim should be given to us immediately.
A. We have listed the documents / information required for claims submission below.
Click here for Claims procedure and related documents for Business Travel Plan.
Click here for Claims procedure and related documents for Secondment Travel Plan.
B. Overseas emergency needs
Personal Accident & Sickness Claims Procedure
Please note that the following procedure is only intended to be a guide. Each claim will be reviewed based on its own merits in accordance with the terms and conditions of the concerned policy. We reserve our rights to request for additional documents and/or information on a case by case basis.
To ensure expeditious claims processing, please observe the following guidelines:
For general claims enquiries, please call 6419 3000 from 9.00am to 5.00pm, Mondays to Fridays.
For Emergency Medical Assistance, please call our AIG Assistance Hotline at 6733 2221. (Please note that general claims enquiries will not be serviced at this number.)
Documentation required for claims under each benefit are as follows:
1. Accidental Death
2. Accidental Permanent Disablement
3. Accident Medical Reimbursement
4. Hospital Confinement Benefit
5. Fracture Benefit
6. Repatriation of mortal remains
To ensure prompt processing of your claim, it is important that you submit a completed Claim Form together with the applicable documents to our Claims Department.
Please contact us at 6419 3000 so that we may appoint an examiner to look into the matter if warranted.
A. Documents / information required for claims submission
B. Notification Procedure
A. Documents / information required for claims submission
B. Notification Procedure
Insurance covering for loss and/or damage of cargo whilst it is in transit from one country to another. Shipments can be via Sea, Air, Courier or Truck. Policies are tailored to suit individual Insured's needs. Coverage can be provided for an all risks (ICC A) or named perils (ICC C) basis.
A. Documents / information required for claims submission
B. Useful Notes
Goods damaged or missing while taking delivery
Appointment of surveyors
A. Documents / information required for claims submission
B. Useful Notes
Work Injury Compensation Claim Notification Procedures
1. Online - For a faster and more streamlined claims process, we recommend you submit your claim online. Visit this page to submit your claim. Check the list of required supporting documents below and upload them with your claim submission.
2. Printed Document Submission Process
AIG Asia Pacific Insurance Pte. Ltd.
Claims Department
AIG Building
78 Shenton Way, #09-16
Singapore 079120
3. Required Claim Supporting Documents
This is a list of the basic documents that should be submitted along with the AIG Work Injury Compensation Claim Form and iReport. Complete documentation will assist our claims team in the claims assessment.
*iReport
If any of the following work-related accidents occur, you must report them to MOM (Please visit www.mom.gov.sg/ireport):
For more information about work accident reporting, reporting requirements and how to submit a report, visit the MOM website at www.mom.gov.sg.
A. Documents / information required for claims submission
B. Useful Notes
Claim Submission
You can submit your claims online or via mail.
Online Claim Submission
Please go to www.henner.com/aig/apac and upload a copy of these scanned documents:
Please keep all the original claims documents for two years from the date of submission of the claim, as we may require them for verification.
Mail
Please download the PROHealth Claim Form and mail it to PROHealth Claims Team at Henner - GMC Services Asia Pacific Pte Ltd, together with these documents:
Mail to:
Attn: PROHealth Claims Team
Henner – GMC Services Asia Pacific Pte Ltd
137 Telok Ayer Street, #07-01/02/03
Singapore 068602
For detailed claims instruction, please click here.
Direct Settlement Service for Outpatient Services
Please note that cashless facility is available only for payable items indicated on the Direct Settlement card.
You are required to pay for any care not covered under the Direct Settlement Service. For care covered under your policy but excluded from this service, please refer to this link to submit claim.
For more details on Direct Settlement Service, please click here.
Letter of Guarantee / Prior Agreement for Hospitalization Services
The Prior Agreement Form must be completed 10 days prior to the date scheduled for hospitalization and sent to:-
AIG Asia Pacific Insurance Pte. Ltd. (c/o Henner - GMC)
Email: aig.apac@henner.com
Fax: +65 6751 5047
In the event of a medically justified emergency, the Prior Agreement Form must be submitted within three days following admission. If Henner - GMC approves the hospitalization, it will issue, on behalf of AIG, a guarantee of direct payment, to the designated hospital.
A. Documents / information required for claims submission
B. Useful Notes
A. Documents / information required for claims submission
B. Notification Procedure