Last Updated: November 2019
The principal ways we collect Personal Data are through our application forms for our insurance products, by phone through telephone applications, information provided by you through our claim forms, AIG Electronic Services, e-mails, phone conversations and other communications, as well as from other insurers, claims investigation, medical professionals, witnesses and other third parties involved in our business dealings with you.
We collect Personal Data through:
Depending on your relationship with us (for example, as a consumer, potential customer, policyholder, non-policyholder insured, claimant, witness, commercial broker or appointed representative, or other person relating to our business), Personal Data collected about you and your dependents may include:
Our overriding principle is only to collect any of the above Personal Data which we believe to be relevant and required to understand your insurance needs and provide insurance services to you, to conduct our business and to provide better customer service and products. In this respect, the particular purposes for which Personal Data may be collected and used by AIG Singapore and AIG Affiliates are as follows:
Due to the global nature of our business, for the purposes set out above we may transfer Personal Data to parties located in other countries that may have a different data protection regime than is found in Singapore. Personal Data collected in Singapore by AIG Singapore is likely to be transferred to places outside of Singapore (such as to AIG or AIG secure data centres, AIG Affiliates, service providers, business partners and governmental or regulatory authorities) in order to carry out the purposes, or directly related purposes, for which the Personal Data was collected. Where such a transfer is performed, it will be done in compliance with the applicable law.
AIG Singapore may make Personal Data available to:
Personal Data may also be shared by you, on message boards, chat, profile pages and blogs, and other AIG Electronic Services to which you are able to post data and materials (including, without limitation, our Social Media Content). Please note that any data you post or disclose through these services will become public information, and may be available to visitors and users of the AIG Electronic Services and to the general public. We urge you to be very careful when deciding to disclose your Personal Data, or any other information, when using AIG Electronic Services.
AIG Singapore will take appropriate technical, physical, legal and organizational measures, which are consistent with applicable privacy and data security laws. Unfortunately, no data transmission over the Internet or data storage system can be guaranteed to be 100% secure. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of any Personal Data you might have with us has been compromised), please immediately notify us. (See the “Who to Contact About Your Personal Data” section above.)
When AIG Singapore provides Personal Data to a service provider, the service provider will be selected carefully and required to use appropriate measures to protect the confidentiality and security of the Personal Data.
(a) Personal Data will only be retained for as long as is necessary to fulfill the original or directly related purpose for which such data was collected, unless the Personal Data is also retained to satisfy any legal obligations or other legitimate purpose; and
(b) Personal Data is purged from AIG Singapore’s electronic, manual, and other filing systems, where feasible, in accordance with specific schedules based on the above criteria and AIG Singapore’s internal procedures.
If you provide Personal Data to AIG Singapore regarding other individuals, you agree:
We will provide you with regular opportunities to tell us your marketing preferences, including in our communications to you. You can also contact us by e-mail at the following URL link: https://secure.aig.com.sg/contactus/ or by writing to: AIG Asia Pacific Insurance Pte. Ltd. at 78 Shenton Way #09-16, Singapore 079120, or calling our hotline number: 6419 3000 to tell us your marketing preferences and to opt-out.
If you no longer want to receive marketing-related e-mails from AIG Singapore on a going-forward basis, you may opt-out of receiving these marketing-related emails by clicking on the link to indicate so or by contacting us at the above address. We aim to comply with your opt-out request(s) within 30 days of receiving your opt-out request. Please note that if you opt-out as described above, we will not be able to remove your Personal Data from the databases of third parties with whom we have already shared your Personal Data (i.e., to those to whom we have already provided your Personal Data as of the date on which we respond to your opt-out request). Please also note that if you do opt-out of receiving marketing communications from us, we may still send you other important administrative communications.
You have the right to access, correct, object to the use of, or request deletion of Personal Data on certain grounds. Please contact us as set out in the “Who to Contact About Your Personal Data” section above with any such requests or if you have any questions or concerns about how we process Personal Data. Please note that some Personal Data may be exempt from access, correction, objection, deletion or suppression rights in accordance with local privacy and data protection laws.
“Other Information” is any information that does not reveal your specific identity, such as:
Other Information We Collect
We and our third-party service providers may collect Other Information in a variety of ways, including:
Below is a description of all the cookies we use on AIG Singapore’s website, what they do, what data about you they collect and what we use them for:
You can refuse to accept the cookies we use by adjusting your browser settings. However, if you do not accept these cookies, you may experience some inconvenience in your use of the Site and some online products.
Please note that we may use and disclose Other Information for any purpose, except where we are required to do otherwise under applicable law. If we are required to treat Other Information as Personal Data under applicable law, then, in addition to the uses listed in the “Other Information We Collect” section above, we may use and disclose Other Information for all the purposes for which we use and disclose Personal Data.
Please note that we are not responsible for the collection, usage and disclosure policies and practices (including the information security practices) of other organizations, such as Facebook®, Twitter®, Apple®, Google®, Microsoft®, RIM/Blackberry® or any other app developer, app provider, social media platform provider, operating system provider, wireless service provider or electronic device manufacturer, including any Personal Data you disclose to other organizations through or in connection with the AIG Electronic Services.
AIG Electronic Services are not directed to individuals under the age of eighteen (18), and we request that these individuals do not provide Personal Data through AIG Electronic Services.