Our flexible, global services provide medical support and travel assistance wherever you may go. Travel with confidence as our doctors and nurses provide support in numerous languages and are only a phone call away, contactable 24/7/365 days a year.
Market Leading Travel Assistance For Every Journey
Assist first, verify later
In an emergency, we will help you immediately and validate your details later.
Access 24/7 support
Our flexible, global travel assistance services provide medical support and travel assistance wherever you may go. Available in multiple languages, 24/7/365 days a year.
Real-time risk and security alerts
Receive crucial updates in moments of crisis, advice on safety precautions and immediate actions to keep you safe – all through the app.
Travel with confidence
Supporting you with travel inconveniences such as evacuation assistance, lost personal items or luggage, as well as organising transportation.
Access local emergency numbers or ‘SOS’ service
Wherever you are in the world, you will be able to access local emergency numbers or use our ‘SOS’ button to quickly connect with the AIG Travel Protect team.
Your travel companion
Stay organized with a comprehensive view of your travel bookings, set up alerts related to your journey, access your assistance ID card and travel certificates - helping you to stay ahead.
Comprehensive travel information
Through our market-leading app, you can access detailed information on your destination, including risk levels, health advisories and medical facilities, making every trip safer.
Things To Consider
Before you leave
Download the AIG Travel Protect App.
Review security and risk country reports and city guides.
Set risk and travel alerts via the app, under ‘My Trips’.
Complete the security awareness training.
When Travelling
You can contact our travel assistance service and medically trained specialists directly through the app.
Call emergency services in any country in the world with one click.
‘Check-In’ to share your location to your employer, helping them stay reassured about your safety.
Frequently Asked Questions
You will need your policy number and email address to log in. Follow these instructions.
Your employer will provide your policy number.
Click the red icon at the bottom centre of the AIG Travel Protect app.
The app adheres to all privacy rules and regulations, including GDPR. The app’s infrastructure is held in data centres in Sweden.
Website: Download the relevant forms from the Report a Claim page on your country’s AIG.com website and submitting it online.
Email: Fill in the form in your welcome kit and send it to the AIG claims email address listed.
App: You can also report a claim directly in the new AIG Travel Protect App, where you will have direct access to the new First Notification of Loss (FNOL) portal.
If you haven’t downloaded the AIG Travel Protect App before you will need to create a new account. To do this you will need your policy number and email address. Follow these instructions.
If you’ve used the AIG Travel Protect App before you will be able to access it immediately.
Watch this video on the benefits and how to download the AIG Travel Protect App. Please note that the video is in English.
