In the event of a loss:
You will need to submit your claim within 30 days of the loss or damage.
Notify your agent or broker immediately, or contact us at:
AIG PCS Claim Unit (Mondays to Fridays, 9am to 5pm)
Telephone number: 6419 1969
Prepare the relevant supporting documents for your claim. We may contact you for additional documents and information, if those are required.
Submit the completed claim form to us as soon as possible. You should send us all relevant supporting documents within 30 days of the loss.
Premier Client Solutions Claims Department
AIG Asia Pacific Insurance Pte. Ltd.
78 Shenton Way #09-16
We process most straightforward Premier Client Solutions claims within seven business days if they are submitted with complete documentation. It may take longer to process a claim if we require additional information or documents from you. Upon receipt of all relevant information and/or documents, AIG or our appointed adjuster will liaise with you and provide you with periodical updates on the progress of the claim.
We will keep you updated on your claim by email or mail. You can also call our hotline to check on the status of your claim. If your claim is accepted, you will receive a settlement cheque by mail.