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Student Assist Claims


If you have a travel claim, let us know as soon as possible. You must notify us within 30 days after the occurrence of any event which may give rise to a claim.


How to make a claim

Prepare the relevant supporting documents for your claim. We may contact you for additional documents and information, if those are required

  • Original medical bills and receipts.
  • Doctor’s memo / medical report / inpatient discharge summary.
  • Copy of passport/boarding pass showing date of return to Singapore (for treatment in Singapore).

  • Doctor’s memo / medical report / inpatient discharge summary.
  • Original invoice.
  • Copy of death certificate (where applicable).
  • Proof of relationship to insured.

Personal accident benefits (where applicable):

  • Death certificate.
  • Medical reports, autopsy and toxicology report.
  • Police report and findings on the alleged accident.
  • Copy of grant of probate or letter of administration.

  • Third party details involved in the accident.
  • Details of any solicitor you have engaged.
  • All correspondence received from any third party or their representatives.

  • Acknowledgement receipt on date and time baggage received.
  • Boarding pass.

  • Property irregularity report.
  • Original purchase receipts.
  • Compensation letter from carrier.

  • Airline letter on the flight delay.
  • Boarding pass.

  • Police report.
  • Original transportations and accommodation receipts in obtaining replacement travel documents.
  • Original receipts for replacement / temporary travel documents.




Submit the completed claim form and required documents to us within 30 days after the occurrence of any event which may give rise to a claim.

By mail
Send to:
Claims Department
AIG Asia Pacific Insurance Pte. Ltd.
AIG Building, 78 Shenton Way, #09-16
Singapore 079120

What to expect

We process most straightforward travel insurance claims within 10 business days if they are submitted with complete documentation. It may take longer to process a claim if we require additional information or documents from you.


Claim status

We will keep you updated on your claim by email or post. You can also call our hotline to check on your claim.


Call us

Enquiries: 6419 3000

24-hour overseas emergency assistance hotline:
6733 2552

Enquire online

Send an enquiry