If you have a travel claim, let us know as soon as possible. You must notify us within 30 days after the occurrence of any event which may give rise to a claim.
There have been large-scale protests in Hong Kong since June 2019.
No cover will be provided for losses or damages in connection with such ongoing protests and associated disruptions unless the Travel Guard or Travel Guard Direct policy was purchased before 5 August 2019 0001 hours.
Prepare the relevant supporting documents for your claim. We may contact you for additional documents and information, if those are required.
All claim types
• Submit your claims online.
• Please include a copy of your passport and complete travel itinerary.
Submit the completed claim form and required documents to us within 30 days after the occurrence of any event which may give rise to a claim.
Through the online claims portal.
Travel Claims Department
AIG Asia Pacific Insurance Pte. Ltd.
AIG Building, 78 Shenton Way, #09-16
We process most straightforward travel insurance claims within 10 business days if they are submitted with complete documentation. It may take longer to process a claim if we require additional information or documents from you.
We will keep you updated on your claim by email or post. You can also call our hotline to check on your claim.