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If you have a travel claim, let us know as soon as possible.
You must notify us within 30 days after the occurrence of any event which may give rise to a claim.



How to make a claim



Prepare the relevant supporting documents for your claim. We may contact you for additional documents and information, if those are required.

All claim types
• Submit your claims online.
• Please include a copy of your passport and complete travel itinerary.

  • Medical bills and receipts.
  • Doctor’s memo / medical report / inpatient discharge summary.

  • Death certificate.
  • Medical reports, autopsy and toxicology report.
  • Police report and findings on the alleged accident.
  • Copy of grant of probate or letter of administration.
  • Child’s birth certificate (for Child Education Grant Benefit).

  • Booking confirmation/ invoice.
  • Letter of refund.
  • Medical report/memo from the doctor advising the fitness to travel.
  • Copy of the death certificate (where applicable).
  • Proof of relationship to insured.
  • Proof of unused entertainment ticket/frequent flyer points (for Disruption Benefit).

  • Hotel/police report/relevant authorities.
  • Written bank confirmation (for Fraudulent Credit Card Usage Benefit).
  • Bank investigation result.

  • Police report.
  • Transportations and accommodation receipts in obtaining replacement travel documents.
  • Receipts for replacement/temporary travel documents.

  • Property irregularity report / hotel / police report / relevant authorities.
  • Purchase receipts.
  • Repair receipts / quotations.
  • Compensation letter from airline / hotel / any other parties.

  • Airline letter on the flight delay.
  • Travel itineraries and boarding pass.

  • Property irregularity report.
  • Acknowledgement receipt on date and time baggage received.
  • Travel itineraries and boarding pass.

  • Third party details involved in the incident.
  • Details of any solicitor you have engaged.
  • All correspondence received from any third party or their representatives.
  • Receipts.

  • Car rental agreement.
  • Damage report.
  • Final repair bill and receipt.



Submit the completed claim form and required documents to us within 30 days after the occurrence of any event which may give rise to a claim.

Through the online claims portal.

By mail
Send to:
Travel Claims Department
AIG Asia Pacific Insurance Pte. Ltd.
AIG Building, 78 Shenton Way, #09-16
Singapore 079120

What to expect

We process most straightforward travel insurance claims within 10 business days if they are submitted with complete documentation. It may take longer to process a claim if we require additional information or documents from you.


Claim status

We will keep you updated on your claim by email or post. You can also call our hotline to check on your claim.


Call us

24-hour overseas emergency assistance hotline:
6733 2552
Travel claims:

6224 3698

Enquire online

Send an enquiry