At AIG, we prioritise fostering a respectful, ethical and inclusive environment for all our customers, producers and employees. Our team is here to support you and we will do our best to resolve all interactions quickly and fairly within our policies and guidelines.
To ensure a safe and positive environment for both our customers and employees, we ask that all customers adhere to our Customer Code of Conduct when interacting with our service team.
Our Expectations of You
I. Respectful Behaviour
Please treat our team with courtesy, dignity and respect, just like we would do for you. Avoid the use of offensive, abusive, threatening, discriminatory language or behaviour that is harassing, aggressive or intimidating.
II. Be Patient
Some processes may take time to complete, we promise to keep you updated and work as quickly as we can. Your patience is genuinely appreciated while we help get things right for you.
III. Communicate Honestly
Every product or service has terms and conditions, we will always explain them clearly to you and we just ask that you follow that too. Please provide accurate and complete information to help us serve you better. Do not intentionally mispresent or withhold critical information.
IV. Privacy and Confidentiality
We are here to keep your personal information and policy details safe, so please observe our authentication and privacy procedures. We are fully committed to protecting your Privacy. Should your suspect any unauthorized use of your data with AIG, please alert us immediately.
Non-compliance with this Customer Code of Conduct may result in a range of actions including but not limited to the following:
I. Issuance of warning (verbal or written).
II. Interim discontinuation of service access.
III. Withdrawal of services in response to sustained breaches of the Customer Code of Conduct.
IV. Alerting appropriate authorities.
Our Commitment to You
We are here to listen, support and resolve your concerns to the best of our ability. By working together respectfully, we can create a positive experience for all.
Thank you for your cooperation in maintaining a welcoming environment for everyone.
