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Personal Insurance Claims

At AIG, we are committed to helping you recover quickly when the unexpected happens. You can refer to our step-by-step guides on making a claim, or call us for assistance and enquiries.

Our claims promise

Our claims professionals are solely focused on ensuring that you are completely taken care of when you need us the most. That's our promise to you.

Total amount of claims paid out in Singapore in 2018

Average claim amount

Average number of claims paid every day in Singapore

Average number of days travel claims are paid within

All information stated above is based on 2018 data.

How to claim

View step-by-step guides on making a claim.

Claims hotlines

6338 6200

24-hour Auto Assist Hotline

6224 3698

Travel claims hotline

6419 3000

Claims enquiries

Resolving disputes

If you have encountered an issue with AIG’s products or services, please call us at 6419 3000 or send us an email enquiry so that we can assist you. For more information, you may wish to refer to the Monetary Authority of Singapore’s Dispute Resolution Guide.